Category: e-Commerce

  2020 has been a challenging year for everyone. The outbreak of the COVID-19 pandemic affected almost all sectors including education, finance, business models, medical treatments, and the most important sector like e-commerce. This outbreak increased the scope of digitalization in every aspect including consumer shopping behavior. E-commerce developed like never before. The standardized lockdown…

A chatbot is a software application developed to conduct an online conversation for customer inquiries through text or speech. Chatbots are used instead of living human agents for solving general inquiries. The chatbots in e-commerce are getting more popular due to their benefits. The continuous emergence of artificial intelligence and machine learning leads to the…

An overview of the e-commerce checkout process: An eCommerce checkout process is like a grand finale for an ecommerce website that includes specific steps that a consumer should follow to complete a purchase. It is the place where the patron finalizes the choices of products, confirms the shipping selection and makes the payment to purchase…