Top Questions Customers Are Asking to Chatbot
It’s no surprise that most people prefer to shop online rather than in physical store. This is wonderful news for you as an eCommerce firm because your customers already purchase online. The bad news is that you’re less available to your clients if they have a query, which can easily cause you to lose potential consumers or retain them. With all of this in mind, it’s no wonder that customers are becoming increasingly fond of AI-powered live chat.
Most individuals prefer speaking with a conversational AI chatbot over waiting for a human being when they have short queries. Chatbots are one of the most acceptable methods to guarantee that your internet buyers have instant access to your consumer support staff and keep up to date on your products or services. This is especially critical after hours or when clients would not want to wait very long for a reply.
To guarantee that your chatbots are performing to their full potential, you must anticipate what do customers want from a chatbot? Most of the information you’ll need may be found from the analytics and client data. You must also ensure that your conversational AI chatbot is properly optimized with the help of the predictable chatbot questions and answers list, and able to answer most of the frequent questions asked by consumers.
A list of questions that customers ask when buying online and how chatbots can help!
What materials are used to make the product?
A chatbot’s entire purpose is to establish a branded omnichannel centre for any inquiries your consumers may have. Customers will often visit your chatbot with a query in mind, so it’s critical to train your bot on the product line-up and typical brand queries.
Whether customers want to know the contents or materials in your items or which product is ideal for their unique requirements, a chatbot is a great place to get those inquiries asked and answered. Customers obtain responses quickly without wasting much time with your human consumer assistance representatives.
What are your refund policies?
Inquiries about refunds, returns, and exchanges are normal for any business, whether online or offline. These inquiries are simple to automate for online firms and may save your customer support team hours upon work hours while also making them more productive. Delivering answers in real-time can help businesses gain a competitive edge building a positive impression in the minds of the customers.
What happened to my order?
Instead of browsing through their email, locating the purchase confirmation, navigating to an alternate site, and entering a tracking number, an increasing number of customers are going straight to a brand’s live chat window to inquire about the status of their order. It’s more logical and accessible for them, especially on mobile devices with lower screen sizes. Users can now obtain live information on the whereabouts of their orders right on Messenger, thanks to seamless interfaces with postal agencies and courier firms.
Can you help me with the specific product information?
While this is not a particular question, there is usually one for your business or type of goods. For example, if you offer makeup, a frequent product query may be, “does your makeup include parabens?” A popular query for individuals selling apparel concerns the substance or kind of fabric utilized to produce your garment.
Recommended Read: eCommerce Product Detail Page Design Best Practices
Whatever the exact question for your brand, your chatbot must be able to answer it. A great approach to accomplish this is to use a FAQ Bot to answer such inquiries. FAQ Bots are generally prapared with a set of chatbot questionnaires, which the consumers might ask, and they can quickly answer their queries.
Do you provide discounts or coupons?
This inquiry should be unsurprising to any company that sells products or services. Customers frequently inquire about impending sales, promotions, or discounts. Your chatbot can react to these queries by using the FAQ part of your website, but there’s another fantastic chance here for your business to urge users to give their email address or cell phone number to you. Customers will be the first to hear about upcoming discounts and promotions if you encourage them to join.
What should I do If I face an issue with the product?
The last FAQ for eCommerce companies concerns issues with a customer’s order. This might be anything from a problem with your service to a defective product. Your chatbot can provide straightforward advice on returning damaged goods or, if necessary, escalate the matter to a human agent who can assist with more complex difficulties.
Benefits of a Chatbot for eCommerce
- They provide 24×7 support for their consumers to be catered to with their queries.
- Chatbots collect visitor data and use it to generate better product recommendations and suggestions. These can help you personalize how the pages of products should look and build consumer loyalty.
- Chatbots handle most of your customer support tasks. This can help you save a considerable amount of money from your consumer service workforce.
- Chatbots may assist consumers in finding the exact customer is looking for from an extensive catalogue, navigating straight to the checkout page, and obtaining information about current sales.
- Chatbots can remind customers of products in their shopping carts and ask them if they want to proceed to buy them or clear their carts.
Learn more: Benefits of eCommece Chatbot
Prepare your Chatbot to Answer Frequently Asked Questions
Overall, chatbots are meant to help businesses in delivering the best customer service possible. As it is really hard for companies to answer questions in real-time. And, the customer can ask questions at any hour of the day. So, it’s a reliable solution for businesses.
